UK Delivery

Free Delivery for orders over £20

We offer free standard UK delivery for all orders over £20

Standard Delivery Charge

UK standard delivery is a maximum charge of £2.95 for orders under £20

Express Delivery

24 hour and 4 day express dispatch are available on selected orders (at additional cost)

Collection

We are also able to offer collection from our warehouse during normal working hours (9am – 5pm). This can be selected during the order process. Collection is free, however any express production charges will still apply. We’ll email you when your order is ready for collection.

Delivery Times

Standard dispatch for all orders is 7 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service.

An estimated delivery date will be displayed when you process your order. Please note, this date is dependent on you promptly responding to any communication from ourselves, such as to approve an embroidery proof. Failure to do so may impact on our ability to meet the originally specified timeframe.

After Dispatch

Your Delivery

Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses.

We will notify you by e-mail when your order is dispatched.

UK orders are dispatched by Interlink Express or Royal Mail. If your order is dispatched by Interlink Express, they will notify you directly of a 1 hour window when your order will be delivered.

You can check the delivery status by logging into your account on the website

What happens if I am not in to receive the order?

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.

Returns and Cancellations

What happens if I want to cancel an order?

We try to ensure the shortest possible delivery time.

In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Clothes2order reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Returns

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”.

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.

This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.

All personalised items from schoolwear.wales are made to order; this includes items purchased from our “pre-designed” section or items purchased through affiliated merchandise stores.

Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.

Any Other Questions?

If you have any other delivery related questions, simply contact our friendly UK based support team who will be happy to answer any questions you have.